Customer Relations Specialist
Schoenherr Roofing Schoenherr Roofing Romeo, MI Romeo, MI Full-time Full-time $20 - $24 an hour $20 - $24 an hour 4 days ago 4 days ago 4 days ago Job Description Join Schoenherr Roofing, a leading roofing company dedicated to serving the Romeo, Michigan community with unmatched quality and exceptional customer service.
Our team at Schoenherr Roofing takes pride in our craftsmanship and commitment to excellence, ensuring that each project is completed with precision and care.
We are currently seeking a dedicated Customer Relations Specialist to join our team and play a key role in maintaining positive relationships with our valued customers.
This includes answering inbound calls, setting appointments, and making outbound calls to all incoming leads, both new and old.
This position is tasked with setting quality appointments for our roofing specialists through phone calls, texting, emails, vetting, qualifying and ordering EagleViews.
This position is expected to make a minimum of 10-15 calls an hour and requires a well-spoken individual who works great with others and is driven by customer interaction.
Salary:
$20.
00 - $24.
00 per hour Benefits Hourly Base Salary Based on Experience Parental Leave Hands on Training Evenings Off Birthday's Off Retirement Plan Anniversary Recognition Faithbased Company Positive Environment Responsibilities Client Interaction:
Communicate with customers to address inquiries, resolve issues, and provide information about our roofing services.
Problem Resolution:
Effectively handle customer complaints, ensuring prompt and satisfactory resolutions.
Relationship Management:
Build and maintain positive relationships with clients to ensure customer satisfaction and loyalty.
Record Keeping:
Maintain accurate records of customer interactions, feedback, and service requests.
Team Collaboration:
Work closely with other team members to coordinate customer service efforts and deliver exceptional service.
Requirements Communication Skills:
Excellent verbal and written communication abilities, with a focus on clear and empathetic correspondence.
Customer Focus:
Strong dedication to meeting customer needs and ensuring satisfaction.
Problem-Solving:
Ability to think critically and resolve issues in a timely and effective manner.
Interpersonal Skills:
Capable of building rapport with clients and colleagues, fostering positive relationships.
Detail-Oriented:
Attentive to accuracy and thoroughness in all customer interactions.
Team Player:
Collaborative approach with a willingness to assist team members as needed.
Scheduled hours are:
Monday - Thursday:
9a.
m.
- 6p.
m.
Friday:
9a.
m.
- 1p.
m.
Saturdays:
10a.
m.
- 1p.
m.
(Every other Saturday).
Estimated Salary: $20 to $28 per hour based on qualifications.
Our team at Schoenherr Roofing takes pride in our craftsmanship and commitment to excellence, ensuring that each project is completed with precision and care.
We are currently seeking a dedicated Customer Relations Specialist to join our team and play a key role in maintaining positive relationships with our valued customers.
This includes answering inbound calls, setting appointments, and making outbound calls to all incoming leads, both new and old.
This position is tasked with setting quality appointments for our roofing specialists through phone calls, texting, emails, vetting, qualifying and ordering EagleViews.
This position is expected to make a minimum of 10-15 calls an hour and requires a well-spoken individual who works great with others and is driven by customer interaction.
Salary:
$20.
00 - $24.
00 per hour Benefits Hourly Base Salary Based on Experience Parental Leave Hands on Training Evenings Off Birthday's Off Retirement Plan Anniversary Recognition Faithbased Company Positive Environment Responsibilities Client Interaction:
Communicate with customers to address inquiries, resolve issues, and provide information about our roofing services.
Problem Resolution:
Effectively handle customer complaints, ensuring prompt and satisfactory resolutions.
Relationship Management:
Build and maintain positive relationships with clients to ensure customer satisfaction and loyalty.
Record Keeping:
Maintain accurate records of customer interactions, feedback, and service requests.
Team Collaboration:
Work closely with other team members to coordinate customer service efforts and deliver exceptional service.
Requirements Communication Skills:
Excellent verbal and written communication abilities, with a focus on clear and empathetic correspondence.
Customer Focus:
Strong dedication to meeting customer needs and ensuring satisfaction.
Problem-Solving:
Ability to think critically and resolve issues in a timely and effective manner.
Interpersonal Skills:
Capable of building rapport with clients and colleagues, fostering positive relationships.
Detail-Oriented:
Attentive to accuracy and thoroughness in all customer interactions.
Team Player:
Collaborative approach with a willingness to assist team members as needed.
Scheduled hours are:
Monday - Thursday:
9a.
m.
- 6p.
m.
Friday:
9a.
m.
- 1p.
m.
Saturdays:
10a.
m.
- 1p.
m.
(Every other Saturday).
Estimated Salary: $20 to $28 per hour based on qualifications.
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